Frequently Asked Questions

General:

Q. Do you allow adult sites?
A. Yes, we allow adult sites. But not child porn sites.

Q. Is tax included with hosting plan pricing?
A. Yes, tax is included within the price.

Q. Are there any hidden costs, or setup fees?
A. Not At All!

Q. What control panel do you use?
A. cPanel/WHM 11 & Zamfoo. We have RvSkin and RvSiteBuilder in addition of cPanel/WHM.

Q. Do you have a demo of your control panel?
A. Yes. click here for cPanel and click here for WHM Demo.

Q. What forms of payment do you accept?
A. PayPal , 2CheckOut (Credit/Debit Cards), MoneyBookers , AlertPay , Liberty Reserve , Bank Transfer, Western Union & MoneyGram

Q. Do you offer money back guarantee?
A. Yes, we do offer 7 days money back guarantee.

Q. How long does it take to setup my account?
A. If you pay by PayPal / 2CheckOut / MoneyBookers / AlertPay / Liberty Reserve , your hosting account will be setup instantly. If you pay by Bank Transfer/ Western Union / MoneyGram , your hosting account will be setup within 12-24 hours of money transfer.

Q. What is the location of your Data Center?
A. Our Data Center Location is: Dallas, Texas, USA

Q. What is your server IP address to ping?
A. Our server IP address is: 67.43.56.150

Q. What is the configuration of your server?
A. The configuration of our servers is:
Processor Name: Intel(R) Core(TM)2 Quad Q9550 2.83GHz
Total Processors: 4
Speed: 2.83 GHz
Cache Size: 12 MB
RAM: 8 GB

DNS:

Q. What are your nameservers to point my domain?
A. Our Name Servers are: ns1.AzHosty.com and ns2.AzHosty.com

Q. Can i use my own private domain name server and does it cost extra?
A. Yes, Ofcourse and it is totally free of cost .

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours (after nameserver change) for a domain to fully propagate.

Control panel:

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my cPanel?
A. http://www.yourdomain.com/cpanel

Q. Where do I go to login to my WHM?
A. http://www.yourdomain.com/whm

FTP:

Q. Where can I download a free FTP?
A. We recommend downloading FlashFXP from here

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my cPanel password?
A. Please allow 24 hours for your FTP password to sync with your cPanel password.

Paths:

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

E-mail:

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. http://www.yourdomain.com/webmail

Q. How can I setup webmail to go directly to horde, roundcube mail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.

CGI/ASP/PHP/MySql/JSP:

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions:

Q. What version of php are you using?
A. We are using version 5.2.12 .

Q. What version of MySQL are you using?
A. We are using version 5.0.87

Q. What version of Apache are you using?
A. We are using version 2.2.14

Q. What version of cpanel are you using?
A. We are using version 11.25.0-RELEASE

Q. What version of Kernel are you using?
A. We are using version 2.6.18-164.10.1.el5 .

Billing:

Q. How do I make a payment?
A. First, you have to order using our ordering system. There you can choose the payment method you want to send the payment to us. if you choose PayPal/2CheckOut/MoneyBookers/AlertPay it'll automatically redirect you to their page. If you choose Bank Transfer/Western Union/MoneyGram you have to go to their office/agent to send the money to us.

Q. How do I cancel my hosting account?
A. To cancel your hosting account, login to our Client Area and click on the "My Hosting Accounts" link from the right menu. In that page, click on the small icon. In the next page, click on the "Request Cancellation" button. Briefly describe your reason for Cancellation and you must also check "I give you permission to delete my account and all of it's content/accounts."

Subdomains:

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

Q. How do I make sub-domains?
A. To make a sub-domain login to cPanel and click "Subdomains" inside of domain management you will see a place to manage and add sub-domains.

Addon Domains:

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!

You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.
A. There are three fields cpanel asks for when creating an addon domain.

1. "New Domain Name:" You will put in the newdomain.com do not put www in the name!

2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

3. "Password:" fill in any password you want here.

Q. Help I added an addon domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.

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